Return and Refund Policy

Return and Refund Policy

Right of Withdrawal

In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has a legal period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties (excluding return shipping costs).

Exclusions to the right of withdrawal

During the end-of-year holiday season, and as a commercial gesture, any order placed from December 1st may be returned or exchanged until January 5th of the following year.

To exercise their right of withdrawal, the Customer must notify their decision by email to hello@mrkicks.fr within the allotted time.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to, among others:

the supply of goods made to the consumer's specifications,
or clearly personalized.

As part of our resale and personal shopping business, certain products fall into this category and are therefore excluded from the right of withdrawal.

1. Products concerned

This includes:

Products where the size is not accompanied by a green dot and mentioned as having standard delivery between 3 to 13 business days, which are not part of our usual stock,

and which are subject to specific sourcing by our teams from third-party suppliers and specialized networks, based on:

the model chosen (often rare or out of stock on the standard market),
the size requested by the Customer.

2. Why are these products considered "personalized"?

These products are treated as goods made to the consumer's specifications because:

Their sourcing is triggered only after the Customer's order,
They are acquired based on an individualized and non-standard criterion (model/size/limited edition combination),
They do not correspond to a "standard" stock that we offer regularly, but to a unique request,
Their resale to another client is made difficult, uncertain, or economically disproportionate (risk of unsold items, rarity linked to the size, fluctuations in the resale market).

These elements characterize a personalization within the meaning of Article L221-28, as the product is sought for you, and based on your specific specifications.

3. Legal consequence

Consequently:

The Customer cannot exercise their right of withdrawal for these products,

No refund or exchange can be granted, except in the event of a lack of conformity or a hidden defect (legal guarantees provided for in Articles L217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code).

Return conditions

Only certain products are eligible for return:

Products whose size is accompanied by a green dot:

Only products whose size is accompanied by a green dot and indicated as eligible for express delivery when selecting the size are considered to be in stock.
These products benefit from the legal right of withdrawal (Articles L221-18 et seq. of the Consumer Code), and can therefore be returned within a period of 14 calendar days after receipt.

Products whose size is not accompanied by a green dot

Products ordered without a green dot, originating from our personal shopping service (sourced specifically at the Customer's request, model/size not available in standard stock), are excluded from the right of withdrawal in accordance with Article L221-28 of the Consumer Code (personalized goods).
No return or exchange can be accepted for these products, except in the event of a lack of conformity or hidden defect.

Practical return procedures

Products must be returned complete, intact, and in their original packaging.

Defective or damaged items must imperatively be reported within 7 calendar days following receipt, with photos of the product, the inner label, and the box.

Return shipping costs remain the responsibility of the Customer, except in the event of a proven lack of conformity.

Refund procedures

Return shipping costs remain the responsibility of the Customer.

The refund (excluding products excluded from the right of withdrawal) will be made to the original payment method within a maximum period of 14 days after receipt and verification of the product.

In the event of a proven defective product, an exchange or a full refund will be offered.

Mediation

In the event of an unresolved dispute with our customer service, the Customer may resort to a consumer mediator in accordance with Article L612-1 of the Consumer Code.

Our designated mediator is AME Conso (Association of European Mediators).
You can contact them electronically via www.mediationconso-ame.com or by mail at:
AME Conso – 11 Place Dauphine – 75001 Paris.